How do I return my item?

14 calendar days after delivery to request a return €1.99 deducted from your refund Return label sent by email

Step 01 / 04

Sign in to
your account.

Use the email address you placed your order with to find your purchases. You can also use one of the other sign-in options shown on screen.

If you sign in by email, enter the verification code sent to your inbox.

Go to my account
Your customer accountGuide · 01
Open your customer account

Step 02 / 04

Find the item
you want to return.

Under Orders, find the relevant order and click “Return items”.

Look for the “Return items” button next to your delivered order.

Your customer accountGuide · 02

Swipe to explore the screenshot

Click “Return items”

Step 03 / 04

Choose your
reason for returning.

Select the item you want to return and choose a reason. You can add an optional note to give us more details.

Then click “Review changes” to check your request before sending it.

Your customer accountGuide · 03
Choose a reason, then review

Step 04 / 04

Send your
return request.

Check the summary, then click “Send request” to submit your return request to our team.

Your request is now ready to send. Our team will review it once submitted.

Your customer accountGuide · 04
Confirm with “Send request” Illustrative guide

Example screenshots: the items and amounts shown are for illustration only. Labels may vary depending on your account language.

What happens next?

  1. We review your request

    Our team reviews your return reason and confirms acceptance by email.

  2. You receive your return label

    Once your request is approved, we email you a return label. Pack your items and attach the label to your parcel.

  3. Drop off your parcel

    Drop off your parcel at the drop-off point shown on your label. A flat return fee of €1.99 will be deducted from your refund.

Return guide