Free delivery from €79 in Belgium, the Netherlands, France and Luxembourg.

Below €79:
Belgium: €5.00 home delivery, or €2.45 to a pick-up point
Netherlands, France, Luxembourg: €6.95

We do not deliver to other countries at the moment.

We deliver to Belgium, the Netherlands, France and Luxembourg.

Belgium: 2–3 working days
Netherlands, France, Luxembourg: 3–5 working days

Times are counted from acceptance of your order and are indicative; we will let you know if we expect a delay.

No. We only deliver within the European Union (Belgium, the Netherlands, France and Luxembourg): prices include VAT and there are no customs duties.

As soon as your order has been packed, we send you a shipping confirmation e-mail with the delivery information. Our carrier will also notify you by e-mail or text message so that you can follow your parcel. Depending on when and where you ordered, tracking information may take a little time to appear.

Your parcel is handled by one of our carrier partners, depending on your country and the delivery method you choose (home delivery or pick-up point). The carrier’s name is shown in your shipping confirmation e-mail.

The carrier will let you know about your delivery by e-mail or text message. If you are not at home, it will usually leave a notice or take your parcel to a nearby pick-up point, and may try again. Follow the instructions in the carrier’s message or on the notice.

You will receive a dispatch confirmation email once your order has been shipped. This email will also contain your tracking information.

If the tracking shows your parcel as delivered but you have not received it, or if it has not been updated for more than 10 working days, contact us at hello@hushpuppies.be or +32 2 652 20 10 (Monday to Friday, 9:00–17:00): we open an enquiry with the carrier and keep you informed.

Returns are accepted within 14 calendar days of delivery, for all countries we deliver to.

Once your return request is approved, we email you a return label. A flat fee of €1.99 per return is deducted from the amount refunded.

Items that appear to have been worn or washed, or that are not in their original condition, cannot be refunded. We only refund returns and do not exchange items.

If you have any questions, please consult our refund policy or contact us.

1. Sign in to your customer account, open the order and click “Return items”. Choose the item and the reason for the return.

2. Once your request is approved, we email you a return label.

3. Pack the shoes in their original box, attach the label and drop the parcel off at the point shown on the label. Keep your proof of drop-off: the parcel remains your responsibility until it reaches us.

Prefer to ask by e-mail? Write to hello@hushpuppies.be with your order number. Illustrated guide: how do I return my item?

Manexco SA — Hush Puppies Belgium
Avenue Thomas Edison 111
1402 Thines
Belgium

Please always use the return label we send you.

Once your return has been received and checked, we refund you within 5 working days using your original payment method, less the €1.99 return contribution. Depending on your bank, the amount may take a few more days to appear.

Yes. Payments are handled by certified payment providers: your card details are encrypted (SSL) and are never visible to us or to third parties. Depending on your bank, you may be asked to confirm the payment in your banking app (3D Secure).

All prices are in euros (EUR), VAT included. We deliver to Belgium, the Netherlands, France and Luxembourg, where payment is made in euros.

You can pay with:

· Bancontact
· iDEAL
· Visa
· Mastercard
· Maestro
· American Express
· Apple Pay
· Google Pay

Use shoe trees after you’ve worn the shoes and when you store them. It helps to keep their shape and also to dry them out. Just make sure the shoe trees are the correct size, and use a shoe horn when putting your shoes on so the back isn’t crushed.

Wet shoes should be dried slowly in a natural, warm environment. Avoid heat (no hair dryers, fan heaters or radiators) because it will dry out and weaken the leather which can lead to cracking. Simply fill them with newspaper to help pull out the moisture. Before the shoes have dried completely you can tuck in shoe trees to make sure they return to their proper shape. Remember to give them some love with shoe polish or spray (depending on the type of leather or suede) once they are dry.

We have leather soles on some of our shoes. Be kind to them and have your local shoemaker add a rubber sole if you plan to use them as everyday shoes in a cold, rainy or snowy climate. It’s also a good idea to check the heels for wear every once in a while and have them replaced if necessary.

New leather or suede shoes need to be treated before use so they are better protected against dirt and rainy days. Smooth and shiny leather should be conditioned with polish while a water repellent spray is the best choice for suede and dull leather.